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RETURNS 

   

This policy outlines the returns terms and conditions when purchasing with Halston Heritage online, and is applicable to all customers placing an order on www.halston.com. This policy is applicable to Halston’s online customers only, and does not extend to customers purchasing from a Halston retail store or distributor. Items purchased from a Halston distributor are bound under that retailer's policy. Halston online cannot be held accountable, or provide accommodation for purchases made outside of www.halston.com. For further information or clarification, please contact a Halston Customer Service Representative on 1-844-HALSTON (1-844-425-7866) Monday through Friday, 8am to 5pm PST, or email help@halston.com.



+ Online Policy

Halston will accept returns for orders meeting the below conditions (purchased on www.halston.com) within 14 days of delivery date for a refund; and within 30 days from delivery date for store credit.

All returns incur a $10 processing fee. Refunds will be provided for the value of your item and tax, minus the processing fee. Halston does not refund original or return shipping costs.

  • Halston must be able to verify proof of purchase.
  • Delivery dates are defined from FedEx records, and cannot be disputed.
  • Returns received after 30 days from delivery date will not be accepted.
  • Products purchased online cannot be returned in store. See Retail Store Policy below for further information.


+ Retail Store Policy

Halston Retail will accept returns for purchases meeting the below conditions within 14 days of original purchase date.

  • All sale merchandise is final sale.
  • Condition of product must be conditions listed in this policy.
  • Retail stores do not accept returns for purchases made online or with a distributor.


+ Distributor Policy

Halston products purchased from a distributor such as Bloomingdales, Neiman Marcus or Net-A-Porte and subject to that distributors purchase and returns policy. Halston cannot be accountable for orders or purchases made at a distributor; with the exception of genuine product faults, as assessed by our Customer Service Team.


+ Condition of product

To be eligible for a return, the garment must meet the below quality conditions:

  • Unworn
  • Unwashed
  • All tags attached
  • All accessories included
  • Unscented (no perfume or other scents)
  • No human, animal or other hair
  • No rips or tears
  • No other signs of being worn
  • All original packing and hangers included 


+ Gift Exchanges & Returns

Products purchased as a gift at www.halston.com are bound by this policy, and must satisfy policy requirements for returns, exchanges or refunds.


+ Extended Returns (Holiday Season)

During Holiday season in November and December, an extended returns period may be introduced. This will be communicated accordingly, and information prior to its public release cannot be provided.


+ Clearance and Sale Final Sale Returns

Clearance items are found under the “Clearance” section of the website, and are deemed final sale. This is communicated on the product information page underneath the price point. These items cannot be returned, exchanged or credited.

Sale items purhcasesd in store are considered final sale, and is communicated on purchase receipts.


+ Initating a Return

If you checked out as a registered user:

  • Sign in to your account
  • Go to Orders in the top right corner in the Account menu
  • Select the order that you'd like to return
  • Click on "Download a Return Slip". This will print a label for you to use to ship the item back to Halston.
  • Follow the instructions on the return slip 


If you checked out as a guest

  • Visit www.halston.com/orders
  • Enter your order number and email address (found on your invoice and order confirmation email)
  • Click on "Download a Return Slip"


Please contact customer service on the above details should you require further assistance.


+ Credits

Credits redeemable at www.halston.com will be provided for returns sent back within 30 days from delivery date. These credits do not expire; however, they must be treated as cash. Halston is not accountable for lost/misplaced credits.


+ Faulty/ Damaged

Halston takes extreme pride and care in the quality of our product. Should you receive a product that does not meet expectations, please contact customer service on the details provided above.


+ Returns Cost

All returns incur a $10 processing fee. Refunds will be provided for the value of your item and tax, minus the processing fee. Halston does not refund original or return shipping costs.


+ International Returns

The client is responsible for all duties, taxes or brokerage fees. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we issue you a refund.


+ Returns/ Refund Processing Timeframes

  • Once a return arrives at our warehouse it will take us 10 to 14 days to receive, inspect and process.
  • You will be notified via email once your return has been completed.  


+ Return Tracking

Upon printing the return label from www.halston.com/orders, you will receive a tracking number found on the return shipping label. At the time, Halston does not offer return tracking, so we recommend you note this for your reference.




Last Updated Date: 08/01/2017