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+ How are products shipped?

Orders placed before 11:00 am PST will generally be shipped out on the same day*. Orders placed after 11:00 am PST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will be shipped out on the following Monday or next Business day (if Monday is a holiday). You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location. International orders must clear import/export regulations which could add to the shipping time of an order. International customers will be responsible for all taxes and duties associated with the shipment of their order. 

Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. We currently offer 3 FedEx shipping methods for Domestic orders: Ground (5-7 business days), 2-Day Shipping and Overnight Shipping. 

International orders will be shipped FedEx.

*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.

+ What is the return policy?

HALSTON will accept returns* for items purchased on the store within 14 days of delivery date for a refund and 30 days from delivery date for store credit. Returns received after 30 days from delivery date will not be accepted.

* Clearance items are final sale and cannot be returned. 

INTERNATIONAL RETURNS – The client is responsible for all duties, taxes or brokerage fees. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we issue you a refund.

All returns must meet the following criteria: unworn, unwashed, all tags must be attached, all accessories must be included, no perfume or other scents, no human or animal hair, no rips or tears, no other signs of being worn. All original packaging and hangers must be included.

Please note that shipping charges are non-refundable.

+ How do I return an item?

You can request a return by logging into your account on the website. Here are the steps to do so: 

  1. Sign in to your account
  2. Go to Orders in the top right corner in the Account menu
  3. Select the order that you'd like to return 
  4. Click on "Download a Return Slip"

If you have any questions about returns, please reach out to Customer Service.

+ How long does it take to process a return?

Once a return arrives at our warehouse it will take us 10 to 14 days to receive, inspect and process. You will be notified via email once your return has been completed. All returns will incur a $10 processing fee. 

+ Can I return something I purchased online, in the store?

No, we only accept website returns through our online return process.

+ Will I be refunded the full value of my order?

You will be refunded for the value of your returned item and tax, minus the $10 processing fee. You will not be refunded original or return shipping costs.

+ Can I return final sale items?

Items that are final sale will have “Final Sale” on the product page as well as the cart when checking out. Unfortunately, no returns are allowed on final sale items.

+ What happens if my shipment is refused/cannot be delivered?

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to HALSTON and the customer will be credited for the product cost and tax, less shipping and handling. The customer will be required to place a new order and will be responsible for any associated shipping charges.